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"Paul and Patsy really listen and understand"
“There are not enough great words to describe how happy I am with Paul and Patsy and my whole coaching experience. I have a lot of people in my life who I can talk to, but most if not all have their own agenda. Paul and Patsy truly listens and understand! They really did support my values, ideas and goals.” – Nick Walsh
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"Paul helped me get my finances in order"
“It is clear to me that Paul is the best at what he does. How do you thank someone who has helped you accomplish so much in so little time. Paul helped me get my finances in order, taught me to believe in myself again, motivated me to go after the job I really wanted and helped me turn my life around. Paul thank you so much!!” – Kathleen Cundey
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"I began resenting my employees
and I didn't like the way that felt"
“Patsy, I just wanted to say thank you so much for the coaching you gave me , I am really amazed. When I first met with you, I thought it would be really hard to solve my problem. As I told you then, I am a very helpful, caring and supportive person. But when I went from my job managing 3 people to my new job managing 6 people I was totally overwhelmed. I began to resent my employees and I didn't like the way that felt.
You helped me understand that in the past I was able to do my employees work for them in areas where they needed help, so I was comfortable in this style. But when I got this new job, I manage more people and of course in addition to management I have other responsibilities as well. So I was doing my employees work until 5:00 o’clock, then I would start on my own work and work until very late at night. When this became too much I started to feel angry at my employees.
You helped me understand that I could still be a caring and supportive person while shifting their responsibilities back to them. I did this every day. As soon as I was approached by an employee, instead of taking their responsibility, I would listen and then ask them exactly what part they were having difficulty with, I was happy to find in most cases they only needed a little assurance or a little information I could easily provide them with. I expected some resistance, but happily it came only from one person and that didn't last long.
You helped me understand that in the past I was able to do my employees work for them in areas where they needed help, so I was comfortable in this style. But when I got this new job, I manage more people and of course in addition to management I have other responsibilities as well. So I was doing my employees work until 5:00 o’clock, then I would start on my own work and work until very late at night. When this became too much I started to feel angry at my employees.
You helped me understand that I could still be a caring and supportive person while shifting their responsibilities back to them. I did this every day. As soon as I was approached by an employee, instead of taking their responsibility, I would listen and then ask them exactly what part they were having difficulty with, I was happy to find in most cases they only needed a little assurance or a little information I could easily provide them with. I expected some resistance, but happily it came only from one person and that didn't last long.

In this process I have discovered my employees are capable and competent, and I have learned to recognize their accomplishments. The work place environment is now happier, more productive and my employess are better satisfied with their jobs. I was especially happy that I could do this and remain the helpful, caring and supportive person that I am. And not having to work until midnight is pretty awesome too. Thank you so much Patsy for your help and support.” -- Sheila Muella
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"I have grown so much as a person"
"The tools that Paul and Patsy have given me have absolutely transformed my life. In the short time that we have been working with them my relationship and my life has made a complete 360. There truly isn't words to describe it, I feel like a whole new person. The information, knowledge and understanding that I have gained from Paul and Patsy has fixed my relationship and given me more drive to succeed than at any other time in my life.
The first and maybe most important thing I learned was the fundamental six human needs. Not only did I learn what they are, I learned what they mean and how to use them. By gauging my needs and the needs of others I can change my relationships, friendships etc.… The proof is in the pudding, since learning Lisa’s six human needs I have become aware of what’s most important to her. For example she scores very high on love and connection and variety, so I know now to meet these needs for her and by doing so I am making her feel emotionally fulfilled.
Another amazing thing I learned was how to express myself better. Communication is more than just speaking to another person more often than not it's listening. Communication is about giving and receiving. When you're speaking your giving. When you're listening your receiving. The more you talk and listen with your heart and soul, the more meaningful your conversations will be and the more fulfilling your relationships will be.
By gaining this knowledge I have begun to communicate more effectively with Lisa and also others around me. I have gone from being in a shell to becoming an almost extroverted individual.
I have grown so much as a person I could literally write a 20 page paper. With Paul and Patsy’s help I have learned to be aware of my emotions, not only feeling them and allowing them to run my life, but analyzing those emotions to understand them and the meaning they are trying to tell me. This allows me to understand the message and act appropriately. Also if I find myself in an emotion that I don’t like or want to feel at a current time Paul has taught me how to change my emotional state. This is a very powerful tool, this allows you to feel the feelings that I wish to feel.
The first and maybe most important thing I learned was the fundamental six human needs. Not only did I learn what they are, I learned what they mean and how to use them. By gauging my needs and the needs of others I can change my relationships, friendships etc.… The proof is in the pudding, since learning Lisa’s six human needs I have become aware of what’s most important to her. For example she scores very high on love and connection and variety, so I know now to meet these needs for her and by doing so I am making her feel emotionally fulfilled.
Another amazing thing I learned was how to express myself better. Communication is more than just speaking to another person more often than not it's listening. Communication is about giving and receiving. When you're speaking your giving. When you're listening your receiving. The more you talk and listen with your heart and soul, the more meaningful your conversations will be and the more fulfilling your relationships will be.
By gaining this knowledge I have begun to communicate more effectively with Lisa and also others around me. I have gone from being in a shell to becoming an almost extroverted individual.
I have grown so much as a person I could literally write a 20 page paper. With Paul and Patsy’s help I have learned to be aware of my emotions, not only feeling them and allowing them to run my life, but analyzing those emotions to understand them and the meaning they are trying to tell me. This allows me to understand the message and act appropriately. Also if I find myself in an emotion that I don’t like or want to feel at a current time Paul has taught me how to change my emotional state. This is a very powerful tool, this allows you to feel the feelings that I wish to feel.

I could go on and on about the coaching and the coach training I received from Paul and Patsy, it was and is absolutely priceless. I know that without their help my relationship would have never lasted. My outlook on everything has changed. This was another thing Paul and Patsy helped me to change, limiting beliefs and negative self-talk and in doing so I realize now that all things are possible.
Paul has struck a hunger in me, a hunger to make myself more valuable and by doing so I will be able to contribute this value to society. Thanks Paul and Patsy my life will never be the same." – Chris Cornelius
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"The philosophy and strategies I acquired from Paul
changed the way I do business"
"I started working with Paul over thirty years ago. Some of the concepts he shared with me and some of the tools he provided me with eventually became what he now calls "The P.A.C.T Program." The philosophy and strategies I acquired from Paul changed the way I do business and changed my approach to investing. Even after all these years I still consult with Paul at least once or twice a year." -- Russell Attner (Retired Financial Advisor)
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"My business was running and ruining my life"

"My business was running and ruining my life...but thanks to Paul, Patsy and The P.A.C.T. Program I have freed up over three hours a day and now get a day off every week. At the same time we have significantly increased our sales and more than doubled our bottom line. My family is happy; we just took our first family vacation in six years." -- Roger Hutson (Restaurant Owner)
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"I started to feel like I was a bad parent"
"I just wanted my seven year old son to pick up his #@&! toys and then I would feel guilty for feeling so angry with him. The problem was nothing I did ever worked. My son and I would get into fight after fight after fight and nothing would change and the toys would still be all over the place. And I started to feel like I was a bad parent.
With only a few questions Patsy was able to realize what was happening and was able to help me see that my son didn’t understand things the way I understood them. If I wanted my son to pick up his toys I would need to communicate to him in a way that he would understand and in a way that he would follow through on what I was wanting.
Even though I thought I was being clear with my son when I was telling him to pick up his toys, it was not very clear to him. In fact it felt overwhelming to him and that’s why he would sometimes have a temper tantrum and yell back at me, “That’s unfair!!” And the fight would escalate up from there and we would spend more time arguing over his attitude then talking about picking up the toys.
In my very first coaching session with Patsy I learned that my son doesn't think there is anything wrong with his toys being all over the place. In some ways his toys are his world and he wants his world to be everywhere he is. Just knowing this helped me see things the way he sees them.
I also learned that it takes a lot more time and energy to argue with my son about his toys and his attitude than it does to actually get him to pick them up and put them away when I communicate to him better.
Children understand body language more than they understand words. What I used to do was tell my son to pick up his toys and then walk away thinking he would do it. I would come back a little later and nothing would be done and I would be upset.
Patsy helped me understand that there are two parts to getting a child to do anything we need them to do. Getting them started and getting them to follow through.
Now I realize that when I walked away I was telling my son that what I was saying really didn’t matter and maybe he didn’t have to do it. Now I tell him to pick up his toys and spend a few moments watching him do it. I take the same time to love on him and talk with him in a positive way. Patsy called this, "Parenting in the Moment."
What used to be a problem and a frustration has become a special mommy and son time. In order to get my son to do something long term I need to encourage him in what he is doing until it takes root. Patsy called this, "Show and Tell" I need to show him what I want him to do and then tell him what a good job he is doing.
Patsy says that when we show children what we want them to do and then encourage them while they are doing it in a short while they will want to do it themselves and this is exactly what happened for me.
I can't tell you enough how amazed I am, I didn’t think it would be this easy and it feels so good being able to communicate better with my son. We no longer have the tug of war-pick up your toys battle. And I feel like a better mommy." -- Michelle Joyner
With only a few questions Patsy was able to realize what was happening and was able to help me see that my son didn’t understand things the way I understood them. If I wanted my son to pick up his toys I would need to communicate to him in a way that he would understand and in a way that he would follow through on what I was wanting.
Even though I thought I was being clear with my son when I was telling him to pick up his toys, it was not very clear to him. In fact it felt overwhelming to him and that’s why he would sometimes have a temper tantrum and yell back at me, “That’s unfair!!” And the fight would escalate up from there and we would spend more time arguing over his attitude then talking about picking up the toys.
In my very first coaching session with Patsy I learned that my son doesn't think there is anything wrong with his toys being all over the place. In some ways his toys are his world and he wants his world to be everywhere he is. Just knowing this helped me see things the way he sees them.
I also learned that it takes a lot more time and energy to argue with my son about his toys and his attitude than it does to actually get him to pick them up and put them away when I communicate to him better.
Children understand body language more than they understand words. What I used to do was tell my son to pick up his toys and then walk away thinking he would do it. I would come back a little later and nothing would be done and I would be upset.
Patsy helped me understand that there are two parts to getting a child to do anything we need them to do. Getting them started and getting them to follow through.
Now I realize that when I walked away I was telling my son that what I was saying really didn’t matter and maybe he didn’t have to do it. Now I tell him to pick up his toys and spend a few moments watching him do it. I take the same time to love on him and talk with him in a positive way. Patsy called this, "Parenting in the Moment."
What used to be a problem and a frustration has become a special mommy and son time. In order to get my son to do something long term I need to encourage him in what he is doing until it takes root. Patsy called this, "Show and Tell" I need to show him what I want him to do and then tell him what a good job he is doing.
Patsy says that when we show children what we want them to do and then encourage them while they are doing it in a short while they will want to do it themselves and this is exactly what happened for me.
I can't tell you enough how amazed I am, I didn’t think it would be this easy and it feels so good being able to communicate better with my son. We no longer have the tug of war-pick up your toys battle. And I feel like a better mommy." -- Michelle Joyner
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"You helped me so much; I don’t know how to thank you. When I first called you for coaching I was tired, confused, angry and scared. I felt trapped and totally overwhelmed and was desperate for help. I was so tired of everything I had to do every day. And I kept asking myself over and over again, “Why didn’t I have a normal daughter?”
I found it was easy to talk to you, as you didn’t judge or criticize me. The questions you asked and your gentle guidance helped me see my situation as it actually is. I was so amazed to learn of the “Crazy Eight” pattern I was using that caused me to vacillate between anger and despair, using up all my energy without accomplishing anything.
You helped me understand staying in this pattern was keeping me from taking the steps I needed to take to be at peace and happy with myself, my daughter and my family. And during our coaching sessions we determined what steps I needed to take and then you helped me take them
Your extensive knowledge of my daughter’s disability and the special programs available to her and how to access those programs was priceless.
I am now a “sane” woman happily living a life that allows me to be a woman, a wife, and a mother." – The Y lady
I found it was easy to talk to you, as you didn’t judge or criticize me. The questions you asked and your gentle guidance helped me see my situation as it actually is. I was so amazed to learn of the “Crazy Eight” pattern I was using that caused me to vacillate between anger and despair, using up all my energy without accomplishing anything.
You helped me understand staying in this pattern was keeping me from taking the steps I needed to take to be at peace and happy with myself, my daughter and my family. And during our coaching sessions we determined what steps I needed to take and then you helped me take them
Your extensive knowledge of my daughter’s disability and the special programs available to her and how to access those programs was priceless.
I am now a “sane” woman happily living a life that allows me to be a woman, a wife, and a mother." – The Y lady